Privacy Policy

Your privacy is important

 Battery Depot is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy.

We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.

Our commitment to you

 Battery Depot will:

 • always use fair and lawful means of collecting your information, and in most circumstances collect your information directly from you;

 • handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities;

 • not use your information for purposes unrelated to our services without first obtaining your consent; and

 • Wherever possible give you the option of interacting anonymously with us, if practicable and lawful to do so.

The information we may collect

What personal information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, product information, and method of payment.

Why we collect your information

We may collect your information for a number of reasons including to: deliver products or services to you, complete other transactions with you or on your behalf, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

How we collect your information

The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, seek a refund without a receipt, open an account with us, or provide feedback to us

How we use your information

Battery Depot will not sell your information to other parties. However, we often need to share your information with companies who perform parts of our service delivery - this includes organisations such as delivery companies, external call centres, mail houses and third party fulfilment centres.

Where we share your information, Battery Depot will ensure that these third parties undertake to protect your privacy.

Where we store your information, Battery Depot will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information.

Access to your information

To access your information please write to our Administration Department at:  email at 

Direct Marketing

If you do not wish to be contacted by Battery Depot (about special offers, discounts, other promotional events or to participate in any surveys) write to our Administration Department at:email at 

Cookies and how they work

When you visit Battery Depot's website, our site will automatically send you a "cookie". A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.

Other websites

Battery Depot is not responsible for the privacy practices of websites that are linked to Battery Depot's website. Please take care and check the relevant privacy policies of these external websites before disclosing your information.

More information

Battery Depot may update its privacy policy from time to time in line with customer expectations and legislative changes, and an updated policy will be posted on Battery Depot's website.

More information about privacy law is available from the Office of the Privacy Commissioner at